Payment
We accept PayPal as our primary source of payment.

We DO NOT accept checks, cashier’s checks, or money orders. We apologize for any inconvenience.

If payment is not received within five days of an order being placed, the order will be canceled.

Shipping
Completed original paintings will be shipped via UPS ground within 5 business days of receipt of payment (custom orders typically have a minimum turnaround time of 4-6 weeks). Please allow 10 business days for deliveries. The day your order is shipped, an email will be sent to you with the tracking number so you'll know your order is on its way. All items are carefully packaged in boxes that are designed to protect your artwork during transit. Special arrangements can be made for customers located in the Kansas City metro area to save on shipping.

International shipping is available.  Please call or email for quotes. Please keep in mind Visions of Translation is not responsible for additional fees that may be applied by the destination country.

Refunds and Exchanges
My art is described accurately with the color combinations stated in most listings.  Photographs are as accurate as possible, though variations are possible and colors vary from one computer to another.  This makes it virtually impossible for a painting to look the same on every computer. Returns are accepted if artwork arrives damaged, or in the case of accidental errors in my listings. I try to work with every customer to resolve any issues.  However, when no solutions are available, my return policy is unconditional.

Please note: Returns must be sent out with tracking/delivery confirmation within one week of receipt. A refund will be issued upon receipt of the returned item(s). Unless the artwork was damaged upon arrival, return shipping will be at the expense of the buyer.

Custom Orders
Refunds cannot be made to custom orders due to their special nature. However, if the artist feels the painting has the potential to be sold to another party, an exception "may" apply.

My ultimate goal is to ensure your happiness with any piece you purchase from me.   I am committed to doing whatever it takes to make sure that this happens.

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